Refund Policy

We want you to feel confident purchasing from us. Please read our policy carefully before placing an order.

We are unable to offer refunds or exchanges for change of mind, incorrect sizing chosen by the customer, or personal preference. We encourage you to review product descriptions, dimensions, and material information carefully before purchasing, and to contact us with any questions beforehand.

All bespoke and made-to-order pieces are non-refundable and non-exchangeable. These items are created specifically for you using materials and time that cannot be recovered once work has begun.

Where an item arrives in a faulty condition or does not match its description, you are entitled to a remedy under the Consumer Rights Act 2015. In these cases, please contact us within 30 days of receiving your order. We will ask for photographs and a brief description of the issue, and will offer a repair, replacement, or refund as appropriate. We take these situations seriously and will always respond promptly and fairly.

To raise a concern, please contact us at the details provided on our website. We aim to respond to all queries within three working days.